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What if I want a refund?

You are entitled to a 60 day refund on any products you purchased from us. To receive your refund submit a ticket in the client care section of our site. To request a refund please contact us via...

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What Countries Does JayLab, Pro Ship Orders?

JayLab, Pro ships to over 80 countries.  Once you have placed an item in your shopping cart, click on the "Country" field.  If you do not see your country listed, we currently do not offer shipping to...

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I'm an International customer. Why can't I purchase any Smart Sh...

We apologize for the inconvenience.  Due to the cost of International shipping and certain customs restrictions, we are unable to offer product that offers free shipping.

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I want to place an order. What forms of payment does JayLab, Pro...

JayLab, Pro accepts the following major credit cards: Visa, MasterCard, Discover and American Express. Currently, our billing system does not accept gift cards or PayPal payments. Since all orders are...

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I can't find a link to see/edit my autoship selections.

To view/edit your autoship information please log in to your account and click on the 'Auto-Ship Items' link.  On that page you can change the number of items you receive, the date you received them,...

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How do I view the tracking informaiton for my orders?

That information is available in your customer account.  You may log into that account via www.jaylabpro.com.  Click on the autoship module, there you will see a link called "details". That will open a...

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How do I change my autoship date?

You may change the your autoship date by logging into your acount and clicking on 'autoship items'. You are able to change the date within this module.

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How do I cancel my autoship?

You may cancel your autoship by logging into your account and clicking on "autoship items".  On that module you will click "stop" and confirm your decision.  At that point all future shipments will be...

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Does it cost more to ship to Canada?

It does cost more to ship to Canada. Depending on where you live in Canada you may also experience a customs delivery fee once it arrives at your door. We do know the Ontario area charges this fee and...

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Can I make changes to my order once it has been placed?

No. Because JayLab, Pro is a web-based company, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason.  If you...

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